Privacy policy.

Who we are

We are Get X Media, a Canadian marketing agency dedicated to helping businesses grow through comprehensive marketing solutions. Our services include website design, SEO, paid advertising, social media, and AI-powered marketing automation.

Contact: 4441 76 Ave SE, Suite 214, Calgary, AB T2C 2G8 · +1 (587) 600-8018 · info@getxmedia.com

Information we collect

We collect personal and non-personal information to provide our services, improve your experience, and run our business. This includes:

• Information you provide directly: your name, email address, phone number, business details, website address, and anything else you submit through our forms or in communication with our team.
• Marketing audit requests: when you request a free audit, the website address and email you submit, used to generate and send your report.
• Cookies and analytics: we use cookies and analytics tools to understand website traffic, remember preferences, and improve our services. These may record your device and browser type and the pages you visit.
• SMS consent data: when you opt in to text messages, we log your consent and phone number for compliance.

How we use your information

• To provide and manage the services you request.
• To respond to inquiries, customer-service requests, and support needs.
• To deliver newsletters, promotions, and marketing communications — only with your consent.
• To improve our website, products, and services.
• To comply with applicable laws and protect against fraud or misuse.

How we share information

We may share limited personal and non-personal information with trusted third parties to support our operations, such as:

• Service providers — hosting, email delivery, analytics, and advertising platforms that help us run the business.
• Business partners and advisors — aggregated or anonymized data only.
• Legal obligations — when required by law, or to protect rights and safety.

SMS communications and consent

When you provide your phone number and explicitly opt in, you may receive SMS messages from Get X Media about service updates, website updates, meetings, and general work communication. Consent is voluntary and may be withdrawn at any time by replying STOP. Reply HELP for support. Message and data rates may apply, and message frequency may vary. All SMS consents are logged and stored for compliance. For full details, see our SMS Terms & Conditions.

The Cortex mobile app

Cortex is our client portal app. It gives Get X Media clients a live view of the marketing work we perform for them. Accounts are created by invitation only; there is no public sign-up. In addition to the information described above, the app collects:

• Account details: your name, email address, and phone number, provided when your account is invited and set up.
• Photos and files you upload: for example, job-site photos you choose to share for use in your marketing. These are stored securely and used only to deliver your marketing services.
• Push notifications: a device notification token, if you enable notifications, used to send service updates such as new reviews and completed work.
• Diagnostics: a user identifier and crash reports, used to find and fix problems in the app.

The app does not track you across other companies' apps or websites and contains no third-party advertising. Payments connected to your services are processed by Stripe; we do not store your full card or bank details.

Deleting your Cortex account and data

You can request deletion of your account and its associated data at any time. There are two ways:

1. In the app: open Profile → Delete Account, confirm, and submit the request. You can cancel it yourself at any point before it is actioned.
2. By email: write to info@getxmedia.com from the address on your account.

Every request is reviewed by a member of our team and actioned within 7 days. We email you to confirm once it is done. You do not need an active account or a paid service to make the request.

Permanently removed when your account is deleted:

• Your name, email address and profile.
• Your password, and any linked Google or Apple sign-in. Your Sign in with Apple authorization is revoked with Apple.
• Every active session and push-notification token, on every device.
• Your membership of every client portal you had access to.
• Your name on any task comments you wrote.

Kept, and no longer linked to you:

Some records stay because they belong to the business rather than to you personally, or because we are required to keep them for accounting, security and audit reasons: photos and files uploaded to your company’s account, leads and form submissions captured on your company’s website, billing and invoice history, and the text of any bug reports or task comments you posted. None of it is attributed to your account any more, and our record that you requested the deletion keeps only a one-way hash of your email address, so it can never be read back as an address.

Billing and invoice records are retained for as long as Canadian tax law requires, which is generally six years from the end of the tax year they relate to. To ask about anything retained above, email info@getxmedia.com and we will answer within 7 days.

Data security

We use industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Access is restricted to team members and partners with a genuine business need.

Your rights

You have the right to:

• Access your personal data.
• Request corrections or updates.
• Request erasure of your data.
• Restrict or object to certain types of processing.
• Request data portability where applicable.

To exercise any of these rights, contact us at info@getxmedia.com.

Accessibility

We are committed to keeping this website accessible to the broadest possible audience. See our full Accessibility Statement for details and how to reach us if you encounter a barrier.

Changes to this policy

We may update this Privacy Policy as needed. Any changes will be posted on this page with a new "last updated" date.